Responsible Gambling at Dear Bingo Casino

At Dear Bingo we take safer gambling seriously. We want play to stay enjoyable and under your control, so we provide clear tools, practical limits and easy access to help if you ever need it. This page explains how we protect players, the measures you can use on your account, and where to go for confidential support.

Our player protection principles

We operate with a focus on player safety, prevention and early intervention. We encourage responsible play by making controls visible, monitoring account activity for signs of harm, and offering straightforward options to limit play. Our team is available to assist if you want to change settings or talk through concerns.

Activity-control tools

You can manage how you play from your account settings. Controls include deposit and loss limits, session reminders and temporary account breaks. We recommend setting limits that match your budget and lifestyle and reviewing them regularly.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you put into your account. Limits take effect immediately for reductions and are subject to a short delay for increases to prevent impulsive changes.

Loss limits

Loss limits help cap how much you can lose over a chosen period. These work alongside deposit limits and can be adjusted in the same way through your account tools.

Time limits and account breaks

Use session reminders to keep track of how long you play. You can apply short time-outs or longer account breaks directly from your dashboard. Time-outs range from 24 hours to several weeks depending on what you choose.

Self-exclusion

If you need a longer break, self-exclusion is available for periods from six months up to five years, or permanently. While excluded, you will not receive marketing and access to the account is blocked. We can help with the process if you contact support.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing money to play, increasing deposit amounts, neglecting responsibilities, or playing for longer than intended. If you notice any of these, consider applying limits or self-excluding and seek advice.

Tips for staying in control

Set realistic deposit and loss limits, use session reminders, avoid gambling when under stress or after drinking, and keep a clear personal budget. Treat gambling as entertainment rather than a way to make money.

Professional help and support organisations

If you need specialist help, you can contact organisations such as GamCare, GambleAware or register with GAMSTOP to block access across participating sites. For help from our team, email [email protected] and we will support you with account tools and next steps.