Get in Touch With Our Team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with verification, withdrawals, setting limits or want to report a problem, get in touch and we’ll aim to resolve your enquiry quickly. Support staff can assist in English and will direct complex cases to the relevant department or authorised specialist. You can also request documents or ask for time-out and self-exclusion support via the same channels.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (account queries) |
| Affiliate enquiries | [email protected] (partner programme) |
| Payments | [email protected] (withdrawal queries) |
| Privacy & security | [email protected] (data & KYC) |
| Phone | +44 20 7946 1723 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and up-to-date contact details so we can respond promptly. Including your account username and any relevant attachments helps us avoid delays and speeds up verification or account support you may need.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries receive a reply within one business day. Simple account, payment or bonus questions are usually resolved in that time; more complex matters, such as detailed verification, large withdrawal reviews or security checks, can take longer depending on their nature. We’ll keep you updated and escalate urgent cases where needed.
Feedback
We’d love your feedback on Dear Bingo. If you have suggestions, ideas or spot an issue, please let us know. We read every message and use feedback to improve the site, games and promotions. Your input helps make the service clearer and safer for everyone. Contact us via live chat or email at [email protected] and we’ll review your comments promptly.