Dear Bingo Casino Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Dear Bingo. We take your privacy seriously and aim to be clear about the types of data we hold, why we need it and how you can manage your information. The policy covers the data we collect during registration, play and payments, the measures we use to keep information secure, and your rights in relation to that data.
Types of data we collect
We collect information you give us directly and data created through your use of our services. This includes personal data, technical data and transactional records needed to operate your account and meet legal obligations.
Personal data
Personal data includes name, date of birth, contact details (email, postal address, phone number), identity documents provided for verification, and any correspondence with our support team. We use this to confirm your identity, prevent underage play and comply with anti-money laundering checks.
Technical data
Technical data covers IP address, device and browser type, operating system, app or site usage logs, cookies and similar tracking technologies. We use this to maintain the service, detect fraud, and improve performance on mobile and desktop.
Transactional data
Transactional data includes deposits, withdrawals, game activity, bet history and payment method details. Payment processors may receive limited information to complete transactions. We retain transaction records to manage your account and for regulatory reporting where required.
How we use your information
We use your data to create and administer your account, process payments, verify identity, detect and prevent fraud, comply with legal obligations, and provide customer support. We may also use aggregated or anonymised data for analytics and service improvement. Where we rely on consent for marketing, you can withdraw it at any time via your account settings or by contacting us.
Data protection practices
We protect personal data using technical and organisational measures such as industry-standard encryption in transit, access controls and regular security reviews. Only authorised staff and approved service providers have access to personal information on a need-to-know basis. No system is entirely risk-free, and we encourage secure passwords and safe device practices.
Cookies and tracking technologies
We use cookies and similar technologies to ensure the site functions correctly, remember preferences, measure performance and provide relevant content. You can manage cookie preferences in your browser and, where available, via our cookie settings. Blocking certain cookies may affect site functionality.
Information sharing and third parties
We may share personal data with payment processors, identity verification services, fraud prevention agencies, IT and hosting providers, and regulators where required. Third parties act on our instructions and are bound by confidentiality and data protection obligations. We do not sell your personal data to third parties.
User rights
You have rights to access, correct and request deletion of your personal data, and to object to or restrict processing in certain circumstances. You can exercise these rights via your account settings or by contacting our privacy team at [email protected]. We may need to retain some information where law or legitimate interests require it.
Access, correction and deletion of data
If you request access, correction or deletion we will verify your identity before taking action. Requests are handled promptly and in line with applicable law. Certain requests may be limited if we must retain data for legal, fraud prevention or regulatory reasons.
Privacy policy updates
We may update this policy from time to time. Any material changes will be notified via the site or by email where appropriate. Continued use of our services after updates indicates your acceptance of the revised policy.