User Terms and Conditions

These Terms and Conditions set out the rules governing use of the Dear Bingo site and services. They explain the relationship between us and our users, what we expect from account holders and what you can expect from us. By registering or using the site you agree to comply with these terms and any applicable policies referenced here.

Account responsibilities

Account holders must provide accurate personal details and keep them up to date. You are responsible for maintaining the confidentiality of your login details and for all activity on your account. If you suspect unauthorised access you must notify us immediately via support@ dearbingo.uk or through live chat so we can take appropriate action.

We allow one account per person unless expressly permitted. Accounts may be suspended or closed for suspected fraud, multiple account abuse, payment chargebacks, or breaches of these terms. We may require identity verification and supporting documents before processing withdrawals or when required to meet our regulatory obligations.

Eligibility requirements

To use our services you must be at least 18 years old and legally permitted to gamble in the jurisdiction where you are physically located. Residents of restricted jurisdictions are not permitted to open accounts. We use geolocation and verification checks to confirm eligibility and may refuse registration or block access where laws or our policies prohibit play.

Acceptable platform use

You must not use the site to cheat, collude, exploit technical faults, place abusive bets, use unauthorised software or attempt to manipulate games or promotions. Automated play, account sharing, or behaviour intended to circumvent limits and safeguards is prohibited. Breaches may lead to withheld winnings, account closure and reporting to relevant authorities.

General bonus and promotion rules

Promotions are subject to specific terms in addition to these Conditions. Only one active bonus may be used in accordance with the relevant offer rules. Winnings from bonuses may be subject to wagering requirements, contribution rates by game type and maximum cashout limits. We reserve the right to withhold or reclaim bonus funds and related winnings where there is evidence of abuse, error or fraud.

Deposits and withdrawals

Minimum deposit is typically £10. Withdrawals are subject to identity checks and may require you to verify payment methods. Minimum withdrawal amounts commonly start at £10 and processing times depend on the chosen payment method - e-wallets are usually fastest while card and bank transfers can take longer. We do not normally charge withdrawal fees, though third-party fees may apply.

Large withdrawals may be paid in instalments where necessary for verification or regulatory reasons. We may pause withdrawals while required checks are completed.

Dispute resolution

If you have a complaint please contact our support team so we can attempt to resolve it. If a satisfactory outcome cannot be reached you may escalate the matter to an appropriate independent body or pursue remedies through the courts, subject to applicable law.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified via the site and, where practicable, by email. Continued use of your account after changes are published constitutes acceptance of the updated terms, so please review them periodically.